Where's my
Fresh Later?
Enter your tracking number below to check the latest status of your delivery. If you have not received tracking yet, your order may still be being prepared.
Track your order.
Your tracking number is sent by email once your Fresh Later order has been dispatched.
Haven't received a tracking number yet? It is sent when your order has been dispatched, not immediately after checkout. Check your spam or junk folder first. You can also review your orders from your account or contact us and we'll help you locate it.
From our hands to your kitchen.
Here's what happens after you place your Fresh Later order.
Straight away
Order confirmed.
You'll receive an order confirmation by email shortly after checkout. Check that your delivery details are correct. If anything needs changing, contact us as soon as possible before your order is dispatched.
Order preparation
Your Fresh Later order is prepared.
Your order is prepared for dispatch. During this stage a tracking number may not be available yet because the parcel has not entered the carrier network.
After dispatch
Your order is on its way.
Once dispatched, you'll receive your tracking number by email. It may take a little while for the first carrier scan to appear, so the tracking page can initially show limited information.
Delivery
Ready for your kitchen.
Your parcel arrives at the delivery address provided at checkout. Once it arrives, unpack your Fresh Later system and keep your instructions handy before using it for the first time.
Your parcel can still be moving even when the tracking page has not changed. Carrier updates normally appear only when your order is scanned at specific points in the delivery network.
My tracking hasn't moved for a few days +
This does not automatically mean your parcel has stopped moving. Tracking is usually updated when the carrier scans the parcel at specific hubs, so there can be gaps between updates.
If there has been no movement for several working days and you're concerned, contact us with your order number and we'll help you check it.
I haven't received a tracking email +
Check your spam or junk folder first and make sure you're looking at the email address used during checkout. Tracking is only sent once your parcel has been dispatched.
If you still cannot find it, contact us with your name and order number.
I entered the wrong delivery address +
Contact us as quickly as possible. If your order has not yet been dispatched, we may still be able to update the delivery details.
Once the parcel has entered the carrier network, address changes may need to be handled directly with the carrier.
My order says delivered but I can't find it +
Check the carrier's delivery information first, including any safe-place or delivery-photo details. It's also worth checking with neighbours, reception areas or other secure locations around the property.
If the parcel is still missing after you've checked those locations, contact us and we'll help you investigate.
What should I do when my Fresh Later order arrives? +
Check that everything included in your order has arrived and appears in good condition before using the product.
We also recommend reading the supplied usage and food-storage guidance before using your Fresh Later system for the first time.
When will my order arrive? +
Use the tracking number from your dispatch email for the latest carrier estimate. Delivery timing can vary depending on the carrier, destination and the current stage of the delivery network.
Fresh Later support
Need a hand?
Send us your order number and a short description of the issue. That gives us the information we need to help you faster.
Contact Fresh Later →