Refund policy

Refund Policy

30-Day Returns

We want you to be confident with your MYSHIFTSEAT purchase. If you’re not satisfied with your order, you may request a return within 30 days of receiving it.

To be eligible for a return, your item should be in its original condition and include all components received with your order.

To start a return, please contact us through our customer support email. We will provide you with the return instructions and the appropriate return address.

Please do not send a product back without contacting us first.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and photographs of the issue so we can review it and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional time to process the refund.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or has been dispatched, we may be unable to cancel it.

This return policy is in addition to any statutory rights you may have under applicable UK consumer law.